Rückerstattungsrichtlinie
At Adruva Solution, we focus strictly on delivering high-quality digital growth, AI automation, and full-stack software solutions. Because our work is tailored to each client's specific requirements, our billing operates on a milestone basis. This policy outlines when refunds and cancellations are available.
1. Project Deposits & Kickoffs
Every project proposal defines an initial kickoff deposit (typically 30% to 50% of the total project value).
- Full Refund: If you cancel your project within 48 hours of signing the contract AND development/design work has not started, you are eligible for a 100% refund of your deposit (minus standard payment gateway transaction fees).
- Partial/No Refund: If work (design researching, asset cataloging, wireframing) has already initiated, the kickoff deposit is non-refundable.
2. Milestone-Based Refunds
Our projects are broken down into transparent milestones (e.g. Milestone 1: UI design approved, Milestone 2: Frontend code built, Milestone 3: CRM/API integration completed).
- Once a milestone is completed, reviewed, and signed off by the client, the payment associated with that milestone is strictly non-refundable.
- If the client chooses to cancel the project mid-way, they are not billed for subsequent milestones, but payments made for previously completed milestones will not be returned.
3. Non-Refundable Items & Services
Certain costs incurred during digital marketing or software implementation are non-refundable. These include:
- Ad Spend: Budgets loaded directly into ad platforms like Google Ads and Meta Ads Manager.
- Setup Fees: Configuration and setup fees for third-party hosting, domain names, custom API subscriptions, or WhatsApp Meta verification charges.
- Software Licenses: Costs for purchasing specific themes, plugins, custom software packages, or license keys requested by the client.
4. Contact Us
If you wish to discuss your billing, submit a cancellation request, or inquire about payments, please contact us at: